Frequently Asked Questions

1. What does the manufacturer recommend for maintenance?
   
   We are committed to providing quality preventative maintenance. Our dedication to our customers includes 24-hour emergency service availability and custom preventive maintenance plans in an effort to prevent costly repairs and extend your product's life cycle. We will work hard to keep your equipment efficient, affordable and running at peak performance.

   Motorized equipment such as heating and air conditioning systems, requires preventive maintenance to ensure proper operation and reliability. A properly designed, installed and maintained heating and air conditioning system will save you money, time and energy over the years to come. More importantly, after the installation of your HVAC system, we offer the best service possible to you with system and labor warranties.

2. What Filtration Systems are available?
   
   The Carrier Infinity™ Air Purifier provides homeowners with exceptional air filtration
   and germicidal efficiency.
   
   Standard Features
   
   ▪ Ultra high filtration efficiency equivalent to MERV 15
   ▪ Captures and kills airborne viruses, bacteria, and mold spores
   ▪ Easy to replace media cartridge
   ▪ Cabinet supports up to 400 lb
   ▪ Simplified dealer installation
   ▪ State-of-the-art, exclusive technology
   ▪ Residential installations eligible for consumer financing through Retail Credit Program
   
   How It Works
   
   The Infinity™ Air Purifier provides extremely high filtration performance while killing captured contaminants, including viruses, bacteria, and mold spores. The Infinity™Air Purifier treats the entire air-stream through a state of the art, three-stage process, exclusive to Carrier.
   
   In stage one, the particles are electrically charged by a precision-point ionizationarray as they enter the Infinity™ Air Purifier.
   
   In stage two, the charged particles are electrically attracted to the air purification cartridge, which is located within an electric field.
   
   In stage three, captured particles are killed by electrical current flow and ion bombardment.

3. What is a Seer rating?
   
   SEER means Seasonal Energy Efficiency Ratio. Like its "mpg" counterpart in the automotive industry, the SEER gives an indication of the performance efficiency of the system. The higher the SEER, the more efficient the unit. And, the more efficient the unit, the lower the operating costs.

   By purchasing a system with a high SEER, you'll use less energy to cool your house, resulting in lower electric bills. In many cases, these savings are enough to partially or fully offset the cost of the new equipment within a few years.
   
   For air conditioning, the rating is SEER (Seasonal Energy Efficiency Ratio). This rating is based on general design criteria such as the compressor and outdoor coil. SEER ratings are for comparison purposes only, so that homeowners will know how they can compare different brands of products with similar efficiency ratings. The rating for the outdoor unit will reference a general efficiency range, such as 14 SEER. The actual efficiency rating for a specific system will depend on the combination of the outdoor unit and the indoor coil. These ratings are available from your dealer and the Air-Conditioning and Refrigeration Institute's Energy Guide. A variable-speed indoor blower unit will increase the efficiency rating of the system, as well.

   Heat pumps are rated by SEER for cooling efficiency and by HSPF (Heating Seasonal Performance Factor) for heating efficiency. As with other ratings, the higher the HSPF, the less energy it will take to warm your home.

4. Can I replace just one part of the unit?
   
   We recommend that you replace the indoor coil or air handler when replacing the outdoor unit. Both of these components are integral to the closed refrigerant loop and together determine the capacity and efficiency of your system. If you do not replace the indoor unit, there will be no test data available for the new combination to establish the expected capacity or efficiency of your system. Also, the indoor system may be partially blocked by particles that will decrease efficiency, and you may be faced in the near future with replacing the indoor unit after it fails and having to pay to have the closed refrigerant system opened again. It would be expensive and be another opportunity for contamination. You end up paying more. If your whole system is replaced, you will be less likely to need service in the near future.
   
5. What can I do about humidity in my home?
   
   A two-stage outdoor air conditioning unit will operate at a low speed, removing more moisture and allowing greater comfort than a single-stage air conditioning unit. Our variable-speed indoor blower units also have Enhanced Mode that runs a very cold coil and enables the blower to slowly ramp up and down. This will wring-out extra moisture from the indoor air.